By using our website or placing an order, you agree to the following Terms & Conditions.
1. Orders & Payment
We currently accept Cash on Delivery (COD). Customers must provide accurate contact details and a complete delivery address. We reserve the right to confirm or cancel orders where necessary.
2. Pricing & Products
All prices are listed in PKR. Product colours may vary slightly due to lighting or screen settings. Prices and product availability may change without prior notice.
3. Shipping & Delivery
Standard delivery charges are PKR 250. Free shipping is available on eligible orders above PKR 5,000. Delivery times may vary due to courier delays or unforeseen circumstances.
4. Cancellations & Refused Orders
Please request cancellation before dispatch. If a parcel is refused or returned due to a customer-related issue, applicable delivery and return shipping charges may be payable by the customer, where permitted by law.
5. Returns & Exchanges
Please contact us if you receive a damaged, defective, or incorrect item. Change-of-mind returns or exchanges may be subject to applicable delivery charges. Items must be returned in their original condition and packaging. Please contact us before sending any return.
6. Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us promptly with clear photos or an unboxing video, if available. We will assess the issue and arrange an appropriate resolution.
7. Customised Orders
Please verify all names, initials, and size details before confirming customised orders. Return or exchange restrictions will not apply where prohibited by applicable law.
8. Jewellery Care
To maintain the appearance of your jewellery, avoid direct contact with perfumes, lotions, and harsh chemicals. Jewellery durability may vary depending on usage and exposure.
9. Privacy
Customer information is handled according to our Privacy Policy and used for order processing, delivery, and customer support.
10. Changes to Terms
Saffiras may update these Terms & Conditions when necessary. Updated terms will be published on our website.
11. Contact Us
For questions about orders or these terms, contact us through the contact details provided on our website or our official social media channels.